This website “australianpropertyconnect.com” (“Site”) is owned and operated by Oreana Financial Services Limited.
This privacy policy sets out how this website uses and protects any information that you give us when you use this website, including any information you may provide when you use our service or contact us via our website form, as well as our marketing contacts. We are committed to protecting your privacy, confidentiality and security of the personal information we hold by complying with the requirements of Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong with respect to the management of personal information.
Consent
By using our website, you consent to our Privacy Policy and agree to its terms.
What information do we collect from you?
We and/or our officers, employees, contractors and agents collect, hold, use and disclose information to assist us in our relationship with you. This information is collected from you, from the transactions performed on your behalf and/or from other persons and organisations. If you do not provide the information we need we may not be able to provide you with the product or service you have requested. We may also be required by law to collect information from or about you for certain purposes (for example, to identify you).
The types of information collected include but are not limited to:
- information which identifies you (your name, date of birth, contact details, residence and citizenship status);
- information which relates to your financial affairs, business, employment, income or assets;
- information which arises or is required in connection with the transactions you do with us or through us;
- information which helps us to process applications made by you for particular products and services; and
- information relevant to product development or marketing.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
How do we collect your personal information?
We collect your data either in person, via our online forms, request resources to be sent to you, various third parties or give us feedback/reviews. You have the right to refuse us authorization to collect such information from a third party.
We strive to maintain your personal data as accurately as possible and only for as long as it is required.
How do we use your personal information?
We collect, hold, use and disclose personal information so we can provide you with financial and credit products, advice and service relevant to your needs. We may also collect, use and disclose your information for related purposes such as:
- Complying with our legal obligations, such as verifying your identity
- To answer your questions and enquiries
- To send you emails
- Arranging for services to be provided by third parties
- Internal operations, such as record keeping, data analytics, auditing or training
- Promotion of other products and services that may be of interest to you
- Provide, operate, and maintain our website
We collect, use, hold and sometimes disclose personal information about financial advisers, credit representatives and other people who we do business with (including employees) in order to administer and manage our business operations. This information is afforded the same standard of care as that of our clients.
Where will information be held?
Your personal information will not be shared with any third parties unless you grant us permission or if required by law.
We store your information on our servers, which are managed by us and our Internet Service Providers (ISP). This information is used for analyzing trends, administering the site, tracking user movement on the website, and gathering demographic data.
We are committed to ensuring the security of your information. However, we cannot guarantee the complete security of any data transmitted to our site; all transmissions are at your own risk.
We will make every effort to protect your personal data by staying current with the latest industry standards and technical measures.
How long will you retain my information?
Personal data is treated as confidential information. We are legally obligated to retain your information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
We determine the appropriate retention period for personal data based on its nature, sensitivity, and the potential risks associated with unauthorized use or disclosure. We consider the purposes for which we process your data and whether those purposes can be achieved. If we do not engage with you for a period of two years, we will delete your personal data after that timeframe. If you made a purchase with us, we will retain your data for a longer period to comply with additional legal obligations.
We are dedicated to safeguarding your information. However, we cannot guarantee the complete security of any data transmitted to our site; all transmissions are at your own risk.
We will make every effort to keep your personal data accurate and up to date. It is important that we have your contact details such as your current home and email addresses and phone number, you can update your personal data over the phone, by contacting your adviser or electronically.
Your rights
- You have the right to request a copy of the information we hold about you.
- You have the right to update or correct your personal data.
- You have the right to request the deletion of your data.
- You have the right to limit the processing of your data.
Cookies
What are cookies?
Like many other websites, Australian Property Connect uses cookies—small text files stored on your computer or mobile device. These cookies help us identify you and track your activity on our website.
Cookies are essential for collecting information that optimizes your user experience, enables key features on our site, and enhances our overall service.
How do I turn cookies off?
If you prefer, you can disable cookies on your computer by adjusting the settings in the preferences or options menu of your browser and deleting all currently stored cookies.
Please note that disabling cookies may affect the functionality of websites you visit, including this one.
Links to other websites
Our website may include links to third-party sites. Please be aware that these external websites are not operated by us, and we have no control over their content. We strongly recommend reviewing the Privacy Policy of any external site you visit.
What if I do not agree with this Privacy Policy?
If you do not agree with our use of your data as described in this policy, please refrain from submitting any personal information to us.
Further information about our privacy policies and procedures can be obtained from our office.
Please address to:
Risk & Compliance Hong Kong
Oreana Financial Services Limited
SFC CE No. AHX191
Suite 1002, 10th Floor
Cambridge House, Taikoo Place
979 King’s Road,
Quarry Bay, Hong Kong
T: +852 3185 0200
F: +852 2110 0736
E: info@australianpropertyconnect.com
We reserve the right to update this policy periodically without prior notice. We recommend checking this privacy policy regularly to stay informed about any changes.
Last updated: 15th February, 2025.
